The actions of the emergency call taker are under review
On behalf of Cleveland Mayor Frank G. Jackson, I want to thank those who took the time to express their concerns about our public safety call-taking process. The actions of the 9-1-1 call-taker who received an emergency call from Amanda Berry on Monday, May 6, 2013 are under review.
While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker’s failure to remain on the line with Ms. Berry until police arrived on the scene. Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken.
I would like to note that the call-taker did take the call, create an event and send it to the police dispatcher in less than 90 seconds. Within 1 minute and 18 seconds from the time that the call-taker answered the call our dispatcher was broadcasting the assignment to available police units. As a result of the call-taker’s actions, police were dispatched and on scene in less than 2 minutes.
The results of the internal review will be publicly released when concluded.
-Director Martin L. Flask, Cleveland Department of Public Safety